Consumer Law

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Recovery of parking fines against tourists

Article Date: 17-07-2017
Categories: Consumer Law Typology: Case Law
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From Altalex.EU Blog - Comments (0)
The fact were the following. Pula Parking, a company owned by the town of Pula (Croatia), carries out, pursuant to a decision of the mayor of that town, the administration, supervision, maintenance and cleaning of the public parking spaces of that town, the collection of parking fees and other relat... [Read All]

The first year of the ODR platform

Article Date: 10-07-2017
Categories: Consumer Law Typology: Articles
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From Altalex.EU Blog - Comments (0)
The European Commission released on 24 March 2017 a press statement on the 1st year of the European ODR platform. According to it, in this “first year, over 24 000 consumer complaints were lodged. More than a third of the complaints concerned cross-border purchases within the EU. Most complai... [Read All]

The 2017 EU Justice Scoreboard

Article Date: 26-06-2017
Categories: Consumer Law Typology: Articles
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From Altalex.EU Blog - Comments (0)
The European Commission published in April 2017 the 2017 EU Justice Scoreboard, which gives a comparative overview of the efficiency, quality and independence of justice systems in the EU Member States in order to assist national authorities to improve the effectiveness of their justice systems. Com... [Read All]

On mandatory mediation

Article Date: 02-05-2017
Categories: Consumer Law Typology: Case Law
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From Altalex.EU Blog - Comments (0)
Advocate General Saugmandsgaard Øe delivered its opinion in case C 75/16 (Livio Menini, Maria Antonia Rampanelli v Banco Popolare — Società Cooperativa), which is about Directive 2013/11/EU (of the European Parliament and of the Council of 21 May 2013 on alternative dispute resol... [Read All]

The 2016 UK Competition and Markets Authority’s study into the legal services sector

Article Date: 06-03-2017
Categories: Consumer Law Typology: Articles
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From Altalex.EU Blog - Comments (0)
The UK Competition and Markets Authority (CMA) completed a year-long study into the legal services sector, which is worth around £11–£12 billion a year. It is important to note that criminal legal services were not included in the study, in contrast with topics such as commercial l... [Read All]

The CJEU on Article 5.3 Brussels I

Article Date: 30-01-2017
Categories: Consumer Law Typology: Case Law
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From Altalex.EU Blog - Comments (0)
The Court of justice delivered on 21 December 2016 its judgment in case C‑618/15 (Concurrence SARL v Samsung Electronics France SAS, Amazon Services Europe Sàrl). The facts are the following. Concurrence is active in the retail of consumer electronics, trading through a shop located in Pari... [Read All]

Le Médiateur du Groupe ENGIE (ENGIE Group Mediator)

Article Date: 11-07-2016
Categories: Consumer Law Typology: Articles
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From Altalex.EU Blog - Comments (0)
ENGIE Group’s Mediation was set up in 1999 following consultation with consumer organisations[1]. It provides complainants with a final opportunity for resolving their complaint with ENGIE without resorting to legal action. It deals with both B2C and B2B disputes, wherever ENGIE is present (70... [Read All]

Credit agreements and Directive 93/13 on unfair terms in consumer contracts

Article Date: 27-06-2016
Categories: Consumer Law Contract Law Typology: Case Law
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From Altalex.EU Blog - Comments (0)
The Court of Justice delivered on 21 April 2016 its judgment in case C‑377/14, Ernst Georg Radlinger, Helena Radlingerová v Finway a.s., which is notably about Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts. The facts were the following. In 2011, the ... [Read All]

The Grand Chamber of the ECtHR and Article 34.2 Brussels I

Article Date: 20-06-2016
Categories: Consumer Law Typology: Case Law
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From Altalex.EU Blog - Comments (0)
The Grand Chamber of the European Court of Human Rights delivered on 23 May 2016 its much awaited judgment in Avotinš v. Latvia (Application no. 17502/07), which relates to the Brussels I Regulation. It held, by sixteen votes to one, that there has been no violation of Article 6 § 1 ECHR... [Read All]

Insurance Mediation in France

Article Date: 30-05-2016
Categories: Consumer Law Typology: Articles
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From Altalex.EU Blog - Comments (0)
Consumer Mediation in the insurance sector has a legislative basis in Article L 112-2 of the Insurance Code which, following Ordinance 2015-1033, requires explicitly insurers to specify in information documents made available to policy-holders the conditions in accordance with which complaints shall... [Read All]
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